OZO Lites Privacy Policy

OZO Lites respects your privacy. This Privacy Policy explains how we collect, use, store and protect information when you visit our website, download our catalogue, submit an enquiry, call us, email us, or contact us through WhatsApp.

1. Business Information

Business name: OZO Lites

Contact person: Vijay Tekchandani

Phone / WhatsApp: +91 96999-73637

Email: sales@ozolites.com

Address: Gala No. 102/103, Bldg. No. 37, Above Tashvini Hotel, Arihant Complex, Purna Village, Bhiwandi, Thane - 421302, Maharashtra, India.

2. Information We Collect

We may collect the following information when you interact with us:

• Name, business name, phone number, WhatsApp number, email address and address.
• Product enquiry details, order requirements, quantity, delivery location and related messages.
• Information you voluntarily send through WhatsApp, phone, email, website forms or social media.
• Basic website usage information such as pages visited, device/browser type and technical logs, if analytics or hosting tools are used.

3. How We Use Your Information

We use your information to:

• Respond to product, dealer, distributor, contractor, OEM and SKD enquiries.
• Share quotations, availability, catalogue information, order updates and delivery coordination.
• Provide customer support through phone, email, WhatsApp or other requested channels.
• Send business-related updates, offers or marketing messages only where permitted by law and platform policy.
• Maintain business records, prevent misuse and comply with applicable legal obligations.

4. WhatsApp Communication, Consent and Opt-Out

When you click a WhatsApp enquiry button, send us a WhatsApp message, submit your phone number for an enquiry, or otherwise ask us to contact you, you consent to OZO Lites contacting you about your enquiry and related lighting products or services.

For any future promotional or marketing WhatsApp messages, we will follow applicable law and WhatsApp Business Messaging Policy requirements, including obtaining or relying on appropriate consent where required.

You can opt out of WhatsApp messages at any time by replying STOP, UNSUBSCRIBE, or by asking us not to contact you again. We will respect opt-out requests and stop sending non-essential promotional messages.

5. Sharing of Information

We do not sell your personal information. We may share information only where necessary with:

• Our internal sales, support, dispatch or accounts team.
• Delivery/logistics partners when needed to process orders.
• Service providers such as website hosting, email, analytics, WhatsApp/Meta tools or business communication platforms.
• Government, legal or regulatory authorities where required by law.

When you communicate with us on WhatsApp, your use of WhatsApp is also subject to WhatsApp's own terms and privacy practices.

6. Data Retention

We retain enquiry, order and communication records only as long as reasonably necessary for business, customer support, accounting, legal, tax, warranty or dispute-resolution purposes. If you request deletion, we will review and process your request subject to legal and business record requirements.

7. Security

We use reasonable administrative and technical measures to protect information against unauthorized access, misuse, alteration or loss. However, no method of internet transmission or electronic storage is completely secure.

8. Your Choices and Rights

You may contact us to request access, correction, update or deletion of your personal information, or to withdraw consent for non-essential communications. To make a request, contact us at sales@ozolites.com or WhatsApp/call +91 96999-73637.

9. Third-Party Links

Our website may link to WhatsApp, Instagram, Facebook or other external websites. We are not responsible for the privacy practices or content of those third-party services.

10. Children's Privacy

Our products and services are intended for business and adult customers. We do not knowingly collect information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with the updated date.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact:

OZO Lites
Phone / WhatsApp: +91 96999-73637
Email: sales@ozolites.com